Contact & FAQ2021-09-27T10:56:46+02:00

Contact details

Keine Heistraat 16 K152
4884 ME Wernhout
Tel: +31 30 3201225
Email: [email protected]
Kvk: 82057206
VAT-nr: NL003660979B28

Frequently asked questions

On this page we try to answer some questions you may have. Is your question not listed? Then don’t hesitate to contact us via the contact form above or mail to  [email protected]

How can I find the products that I am looking for?2019-07-18T12:40:31+02:00

You can find products in different ways in our webshop. If you are looking for a specific product, you can easily find it by clicking on the magnifying glass at the top of the bank and using the search engine. You can also choose a product category in the webshop on the right-hand side, so that you can find exactly what you are looking for.

What are the shipping costs of my order?2021-01-05T10:36:36+01:00

We ship our products to the Netherlands, Belgium, Germany and England. In the Netherlands the shipping costs are € 6.25. Shipping to Belgium and Germany amounts to € 10.45 and to England € 17.50.

Why doesn’t work the Track and Trace number of my order?2019-07-18T13:08:28+02:00

If your track & trace number still does not work on the same day, it may be that the shipment has not yet been picked up by the carrier. It is advisable to try again the next day.
If the track & trace code still does not work, please contact us. This can be done via the contact form, you can mail to [email protected] or call +31 (6) 624171660..

What guarantee do I get on my purchase?2019-07-18T13:13:28+02:00

The legal guarantee applies to all our products. This means that a product is or must do what the consumer can reasonably expect from it.
You are entitled to a sound product at all times. Does your product not meet your requirements?
Please contact us via our contact form, mail to [email protected] or call us on +31 (6) 624171660.

In which ways can I pay for my order?2019-07-18T13:18:27+02:00
What happens to the delivery of my package when I am not at home?2019-07-18T13:24:46+02:00

If possible we will send your package by envelope. In this case you do not have to be home to take your order, but it will be delivered to your mailbox.
If we send you a package and you are not at home to receive the package, the package will be offered again by the carrier.
If you are not at home again, you will receive a message from the delivery person, and you can pick up your package at the collection point on the message.

How can I submit a complaint?2019-07-18T13:51:59+02:00

We strive to satisfy all our customers. If you nevertheless have a complaint, please contact us via our contact form, mail to [email protected]

Do you have products in stock?2019-07-18T12:47:30+02:00

We do our best to have all our products in stock so that we can deliver them directly from our warehouse. If a product appears to be out of stock, we will contact you as soon as possible.

I have a question about my order. Where can I go now?2019-07-18T12:43:41+02:00

For all questions about orders or products you can contact us via the contact form, or you can mail to [email protected] or call us on +31 (6) 624171660.

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